Returns & Refunds

Thank you for shopping at Wings Sportswear. We are committed to providing you with high-quality products and excellent customer service. However, we understand that there may be instances where you need to return an item. This Return & Refund Policy outlines our guidelines and procedures for returns and refunds. Please read this policy carefully before making a purchase.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused, unworn, and in the same condition as when it was received.
  • The item must be returned within xx days from the date of purchase.
  • The original tags, labels, and packaging must be intact and undamaged.

Please note that certain items, such as undergarments, swimwear, and customized or personalized products, may not be eligible for returns due to hygiene or customization reasons. Additionally, items purchased during clearance sales or promotional events may have different return eligibility criteria, which will be clearly stated at the time of purchase.

2. Return Process

If you need to return an item, please follow these steps:

  • Contact our customer support team within 30 days of receiving the product to initiate the return process. You can reach us through email or phone, and our support team will guide you through the return procedure.
  • Provide the necessary information, including your order number, reason for return, and any relevant details about the item.
  • If the return is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on how to proceed with the return.
  • Pack the item securely in the original packaging or a suitable alternative to prevent damage during transit. Include all original tags, labels, and accessories.
  • Once we receive the returned item and verify its condition, we will process your refund as per your request.


Refunds will be issued using the same payment method used for the original purchase. Please note the following:

  • The refund will include the purchase price of the item(s) returned, excluding any shipping charges or additional fees.
  • It may take up to [X] business days for the refund to reflect in your account, depending on your bank or payment processor.
  • If you received the item as a gift and would like a refund, the funds will be credited to the original purchaser's payment method.

Damaged or Defective Items

In the event that you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for the return of the item and provide a replacement or issue a refund, including any applicable shipping charges.


Wings is not responsible for return shipping costs. Every shipping has to be paid by the customer, even if the item had free shipping in the first place, the customer has to pay for the shipping in return.

Your Consent

By using our website/app, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

Changes To Our Return & Refund Policy

We may update or make changes to our Return & Refund Policy to accurately reflect our services and policies. Any updates will be prominently posted here. By continuing to use our service, you agree to be bound by the updated policy. If you do not agree, you can delete your account. It is your responsibility to review the policy regularly for any changes. If you have any questions, please contact our customer support team.

Contact Us

If you have any questions or need further assistance regarding our Return & Refund Policy, please contact our customer support team:


Phone: [Insert Phone Number]

Business Hours: [Insert Business Hours]

We value your satisfaction as our customer and will strive to address any concerns or issues you may have.