Thank you for shopping at Wings Sportswear. We are committed to providing you with high-quality products and excellent customer service. However, we understand that there may be instances where you need to return an item. This Return & Refund Policy outlines our guidelines and procedures for returns and refunds. Please read this policy carefully before making a purchase.
To be eligible for a return, the following conditions must be met:
Please note that certain items, such as undergarments, swimwear, and customized or personalized products, may not be eligible for returns due to hygiene or customization reasons. Additionally, items purchased during clearance sales or promotional events may have different return eligibility criteria, which will be clearly stated at the time of purchase.
If you need to return an item, please follow these steps:
Refunds will be issued using the same payment method used for the original purchase. Please note the following:
In the event that you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for the return of the item and provide a replacement or issue a refund, including any applicable shipping charges.
Wings is not responsible for return shipping costs. Every shipping has to be paid by the customer, even if the item had free shipping in the first place, the customer has to pay for the shipping in return.
By using our website/app, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.
We may update or make changes to our Return & Refund Policy to accurately reflect our services and policies. Any updates will be prominently posted here. By continuing to use our service, you agree to be bound by the updated policy. If you do not agree, you can delete your account. It is your responsibility to review the policy regularly for any changes. If you have any questions, please contact our customer support team.
If you have any questions or need further assistance regarding our Return & Refund Policy, please contact our customer support team:
Phone: [Insert Phone Number]
Business Hours: [Insert Business Hours]
We value your satisfaction as our customer and will strive to address any concerns or issues you may have.